Refund policy
At dtusx, we understand that a product may occasionally need to be returned. This policy explains when a return can be requested, what conditions apply, and how refunds are handled.
If you need to request a return, please contact [email protected] before sending any item back.
14-Day Return Period
You may request an eligible return within 14 days after receiving your order.
To qualify for a change-of-mind return, the item should generally:
- Be unused and in its original condition;
- Be free from customer-caused damage, alteration, or excessive handling;
- Include original packaging, accessories, components, and labels where applicable; and
- Be suitable for return and resale.
Please provide your order number or other reasonable proof of purchase when submitting your request.
Changed Your Mind?
If you received the product you ordered but decide that you no longer want it, you may contact us within the 14-day return period.
For an approved change-of-mind return, the customer is responsible for the cost of return shipping.
Original shipping charges may be non-refundable where permitted by applicable law.
Because dtusx sells products with different dimensions, materials, configurations, and intended uses, we recommend checking the relevant product information carefully before ordering.
Damaged, Defective or Incorrect Orders
Please contact us if an order arrives:
- Damaged during delivery;
- Defective;
- With an incorrect item;
- Missing an item or component; or
- Materially different from the applicable product description.
Email [email protected] with your order number and a description of the issue.
Photographs of the product, packaging, shipping label, damaged area, or other relevant details may be requested where reasonably necessary to review the situation.
If the issue is confirmed as attributable to dtusx, dtusx will cover the applicable return shipping costs and provide the appropriate return or resolution instructions.
Depending on the circumstances and applicable consumer rights, an appropriate remedy may include a replacement, refund, or another available resolution.
Items With Return Restrictions
Certain products may be excluded from change-of-mind returns where restrictions are appropriate for hygiene, safety, customization, or other legally permitted reasons.
Products clearly identified as Final Sale or otherwise non-returnable on the applicable product page may also be excluded from change-of-mind returns where permitted by law.
These restrictions do not remove rights or remedies that apply to defective, damaged, incorrect, or otherwise non-conforming goods under applicable consumer law.
How to Request a Return
Start your request by emailing:
Please include:
- Your order number;
- The product you wish to return;
- The reason for the request; and
- Relevant photographs or other information if the item has a visible problem.
Please do not send a product back before receiving the applicable return instructions.
Where a return is approved, we will provide the information needed to proceed.
Returning the Product
Package the product appropriately to reduce the risk of damage while it is being returned.
If you are responsible for the return shipping cost, using a trackable shipping method is recommended.
Responsibility for return shipping depends on the reason for the return:
Change of mind: Customer is responsible for applicable return shipping costs.
Confirmed damaged, defective, incorrect, incomplete, or materially misdescribed order attributable to dtusx: dtusx is responsible for the applicable return shipping costs.
Review of Returned Items
After a returned item is received, it may be reviewed to confirm its condition and whether it meets the applicable return requirements.
If further information is reasonably required, we may contact you using the details associated with your order or return request.
Receipt of a returned package does not by itself mean that a refund has been approved.
Refunds
When a refund is approved, the applicable amount will be returned to the original payment method used for the order.
The time required for the refund to appear after it has been issued depends on the relevant bank, card issuer, or payment provider.
For change-of-mind returns, original shipping charges and customer-paid return shipping may be non-refundable where permitted by applicable law.
For confirmed problems attributable to dtusx, refund and shipping treatment will be determined according to the circumstances and applicable consumer rights.
Exchanges
If you would like a replacement or exchange because of an order problem, contact [email protected].
Availability of a replacement may depend on current inventory and the circumstances of the request. If an appropriate replacement is unavailable, another applicable resolution may be offered.
Consumer Rights
Nothing in this Refund & Return Policy excludes, limits, or restricts consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
Return & Refund Contact
For questions or return requests:
Email: [email protected]
Please include your order number and enough information for us to identify and review the request.