Contact us
Questions can come up at different stages of an order. You may want to check the dimensions of a storage item before purchasing, clarify information about a kitchen product, or ask about a package that is already on its way.
For these situations, dtusx provides customer assistance by email.
Start With the Details
The more clearly your question identifies the product or order involved, the easier it is for us to review the relevant information.
For questions about a product, consider including its name, product page, variant, or other identifying details.
For questions about an existing purchase, please include your order number whenever possible.
Product Information
Before ordering, you can contact us if you need clarification about information displayed for a product, such as:
- Dimensions or measurements;
- Materials and product specifications;
- Available variants;
- Included components;
- Intended product use; or
- Other details shown or referenced on the product page.
For products such as furniture, storage items, organizers, kitchenware, and tools, we recommend reviewing the listed dimensions and specifications carefully to determine whether the item is suitable for your intended space or use.
Orders and Deliveries
If you have already placed an order, customer service can help review available information concerning your purchase.
This can include questions about order status, shipment information, tracking details, or an order confirmation that you expected but have not received.
Please include the relevant order number when contacting us.
Damaged, Incorrect or Missing Items
If something is wrong when your order arrives, describe the issue in your email and identify the affected item.
Depending on the situation, photographs of the item, packaging, shipping label, or visible damage may help us understand what happened.
If an item is damaged, defective, incorrect, incomplete, or materially different from its description, the applicable return and refund terms will determine the available next steps.
Returns and Refund Questions
If you would like to request an eligible return, contact dtusx within 14 days after receiving your order.
Please do not send merchandise to an address without first obtaining the applicable return instructions.
Return eligibility, shipping responsibility, and refund treatment depend on the reason for the return and the applicable Return & Refund Policy.
Contacting dtusx
Customer service requests should be sent to:
A mandatory subject format is not required. However, a clear subject can help identify your request.
For example:
Product Question – Item Name
Shipping Question – Order #XXXX
Return Request – Order #XXXX
Please avoid sending passwords, full payment credentials, or other unnecessary sensitive information by email.
Following Up on a Request
If you have already contacted dtusx about the same matter, you can reply to the existing email conversation rather than starting a separate request.
If circumstances have changed, include any relevant new information, such as an updated tracking event, additional photographs, or further details about the item involved.
We will review the information provided and respond based on the nature of the request.
Customer Service:
[email protected]